Artificial Intelligence and the Journey of Redefining the HR Industry – A Perspective from Vieclam24h CEO

At the "Impactful Leadership in an AI-Driven World" event, part of the Women in Tech Executive Luncheon organized by Amazon Web Services (AWS), Ms. Đào Thu Phương – CEO of Vieclam24h – shared profound insights on the role of artificial intelligence (AI) in reshaping the Human Resources (HR) industry.

HR has historically been considered a field with limited technology adoption compared to others. However, the remarkable development of AI has opened a significant turning point, completely changing how recruitment and job searching are conducted. Previously, candidates had to actively search and filter through hundreds of job postings. Now, AI can analyze data from skills, experience, and application behavior to suggest the most suitable jobs. This especially impacts female workers, as studies show women often only apply when they meet almost all job requirements, while men are willing to try even if they only fit about 70%. AI helps them feel more confident by "scoring" their fit for each position and even assists in writing CVs, shortening the recruitment process from one month to just a few weeks, or even a few days.

Beyond improving the recruitment experience, AI also strongly affects leadership styles and business operations. Ms. Phương emphasized that AI has forced managers to change their mindset:

• From stability to adaptability: Businesses need continuous learning, experimentation, and improvement instead of rigidly sticking to stability.
• From personnel expansion to technology optimization: Instead of increasing the number of employees, teams should seek technology solutions for optimization and automation to work more efficiently.
• Wise technology investment: AI changes daily, so businesses need to be sober about investment, learning from the research and experiments of other companies to apply it practically.

However, the biggest challenge in applying AI lies in the human element. Many employees worry about being replaced; even programmers, who are familiar with technology, are hesitant when asked to use AI in their work. Faced with this reality, she argues that the leader's duty is to help employees understand that AI is merely a supporting tool, not a threat, by providing real-life examples:

• Technological history always creates new professions. A few years ago, the concept of "livestream sales" barely existed, but now it's a job for tens of millions of people globally.
• AI might eliminate some repetitive jobs, but it simultaneously opens countless new career opportunities if people are willing to learn and adapt.

Concurrently, she stressed the importance of responsible AI application. As an HR platform serving tens of millions of workers, Vieclam24h is committed to not using users' personal data to train AI models. At the same time, it uses diverse and objective datasets to ensure that Vieclam24h's recommendations provide fair opportunities for everyone.

"AI does not replace humans, but those who do not know how to leverage AI will lose their competitive advantage. Change is inevitable – either you proactively change, or you will be forced to change." - Ms. Đào Thu Phương, CEO of Vieclam24h, asserted.

This message not only confirms the power of AI in the HR industry but also serves as a reminder to all leaders: to lead in an AI-driven world requires the courage to adapt, a spirit of continuous learning, and, above all, placing people at the center of every technology decision.

Vieclam24h's Promise

We are committed to not only being a job connection platform but also a reliable companion on your career path. With the support of AI, we will help you discover and access the most suitable job opportunities in the shortest time.